Out of Hours Service
What to do if you need to contact GP services outside normal surgery hours
Out of Hours Telephone Number: 08454 220 220
The ‘out of hours’ telephone number 08454 220220 covers all patients registered with a doctor’s surgery in Gloucestershire and is a service run by dedicated out of hours staff including doctors, specialist nurses and other health and social care workers.
If you need urgent treatment or care ‘out of hours’ that can’t
wait until the GP surgery re-opens – you only need to ring one number
for help.
‘Out of hours’ is the period of time between 6.30pm and 8am on
weekdays and covers all day and night at weekends, bank and and public holidays.
To ensure that patients benefit from quick access to help, please do not
use this number for prescriptions, test results, or routine matters – it
is for urgent out of hours medical matters only.
Contacting this number will put you through to specially trained NHS staff
who are used to dealing with confidential medical information. They will
make sure that you receive the right advice and help quickly.
The staff who talk to you on the telephone will ask you some questions to
establish what help you need e.g. your name, address, the name of the your
GP and the reason for calling.
During this call, these staff will either:
- pass the call to a doctor or nurse who may be able to deal with your
problem over the phone
- offer you advice on self care
- refer you to a local Primary Care Centre (PCC – a place where doctors,
nurses and other staff see people who require urgent treatment or care ‘out
of hours’)
- call out a member of the on-call team, who would be able to carry out
a home visit if there is a need
- or in an emergency send out an ambulance.
If you have general comments or concerns about the care and treatment you
receive as part of the out of hours service you can contact the Community
Patient Advice and Liaison Service (PALS) on 08000 151 548
If you are ever unsure whether you need a doctor, please contact NHS Direct on 0845 4647 for advice
Out of Hours Telephone Number: 08454
220 220
