Patient and Public Involvement
Community Patient Advice and Liaison Service (GUiDE & PALS)
Patient Advice and Liaison Service (PALS)
Concerned but don’t want to complain? Have a problem, but don’t know who to talk to? Worried but not sure what to do? Need information, but don’t know who to ask?
The Patient Advice and Liaison Service (PALS) can help. Being a patient or a carer can be a confusing time – let us help to make it easier.
PALS is a confidential service that provides information advice and support for patients, families and carers.
PALS seek to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information regarding enquiries or concerns raised by those receiving care or treatment.
For further enquiries call Community PALS on Freephone: 0800 0151 548 or Telephone: 08456 583888
The phone lines have an answering service so messages can be left at any time and will be responded to on the next working day.
Or Email: community.pals@ glos.nhs.uk
GUiDE
GUiDE provides a free and confidential health, social care and disability information service for both the public and professionals. GUiDE also incorporates a number of SPECIALIST SERVICES:
- GUiDE Database - Our database has more than 4,000 local and national support services and organisations. The database is available on this web site, and at many other locations (statutory and voluntary organisations) around the County
- The Key is a special information service for any family in Gloucestershire with a disabled child. Members receive information on services and benefits for disabled children and young people, customised to the child or young person's needs
For further enquiries call GUiDE on 0845 658 3888
Patient Advice and Liaison Services in Gloucestershire
Hospital PALS are responsible for enquiries or concerns about services provided by Gloucestershire Hospitals NHS Foundation Trust.
Community PALS relate to any enquiries or concerns about services provided by 2gether NHS Foundation Trust or Community Health Services in Gloucestershire. Community PALS has merged with the GUiDE service and is known as GUiDE and PALS.
